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Tenzing Way Tarmac Footpath leading downwards towards The Roperies

Reported in the Blocked drain category anonymously at 10:47, Fri 14 June 2019

Received by Buckinghamshire Council moments later

Tenzing Way tarmac footpath leading downwards towards The Roperies. A blocked manhole at the intersection of two tarmac paths- Thames Water have been and confirmed its not them. This manhole gets repeatedly blocked and floods the estate and dwellings - it requires a flood cover. Copy of TW report attached: I’m writing to you today in regards to the recent email we’ve received from you on 11 June 2019.

As you’re aware from our previous phone call, we attended site and determined that the surface water manhole in question was the responsibility of the Highways Authority.

We carried out a dye test from the roadside gully to see if this dropped into the main surface water line. The manhole outside of a neighbouring property was lifted and this was found to be a catch pit which was full of the green dye and also had an outfall pipe leading into it. As the dye came from the roadside gully, this confirms it to be a highways assest.

As there are no further operational issues to be resolved I’ll close your case. However, If you’d like to discuss anything with me, please telephone me on 0800 009 3902 and I can re-open this for you. Our offices are open between the hours of 8am and 5pm, Monday to Friday. If I’m unavailable when you call then you can either leave a message for me or one of my colleagues will be pleased to assist.

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Yours Sincerely

Katie Harte

Customer Relations

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  • Thank you for your report which is currently under review.
    We will investigate this and if you have provided an email address, we respond to you within 10 working days.
    We will continue to update you by email (if provided) when your report reaches key stages.
    IMPORTANT: To report anything dangerous, please call us on: 01296 382416 (09:00 – 17:30 Mon-Thurs, 09:00 – 17:00 Friday) or 01296 486630 (out of hours and weekends).
    Transport for Buckinghamshire

    Posted by Buckinghamshire Council at 10:50, Fri 14 June 2019

  • We have contacted you separately regarding this, and this enquiry is now closed.
    Transport for Buckinghamshire

    State changed to: Closed

    Posted by Buckinghamshire Council at 11:29, Wed 19 June 2019

  • Update Request Dated - 19th June - Hi BCC - as requested in your email dated 19.06.2019 - additional photos of said manhole - all notes to be read in conjunction with previous submission

    State changed to: Open

    Posted anonymously at 11:57, Wed 19 June 2019

  • Update request: as of 4th July 2019 - additional photos attached - no clear response received from BCC as to why the matter is closed: Dear Sirs, please email only - to giving clear reasons why this matter has been closed by yourselves.

    Additionally during site inspection to I would like to bring to your attention that the said manhole is not fitted to the frame and presents a significant trip hazard.

    I am more that willing to accompany your operatives to the exact location

    Please response using email only :

    Posted anonymously at 21:18, Thu 4 July 2019

  • We have contacted you separately regarding this, and this enquiry is now closed.
    Transport for Buckinghamshire

    State changed to: Closed

    Posted by Buckinghamshire Council at 14:27, Thu 18 July 2019

  • Update Comms Received: 07759125364 - email is the preferred type

    From: Bucks County Council - Transport for Buckinghamshire <BUCKS_Production_TaskProcessor@OnDemand.Confirm.Co.Uk> Sent: 18 July 2019 14:35 To: Mark Doyle (Asset Maintenance) Subject: Enquiry Resolved - Enquiry 40105435

    Dear Mark Doyle, Reference report number 40105435 Thank you for your recent contact, please could you send in the best telephone number to contact yourself on so that we can make contact and have a full understanding of the issue in question.

    If you wish to raise a new report please do so using our Report It website. Please provide as much detail as possible to assist in resolving your report. report-it-general.aspx

    Regards Transport for Buckinghamshire

    Please do not reply to this message. This is an automated message and responses are not monitored.

    State changed to: Open

    Posted anonymously at 14:51, Thu 25 July 2019

  • Thank you for your report.
    We have inspected the defect in line with our Highway Safety Inspection Policy, and the defect does not currently meet the criteria for immediate intervention. This enquiry is now closed, but details of the defect will remain on our system and will continue to be inspected in line with our policy. Further updates will not be given on this enquiry.
    Transport for Buckinghamshire

    State changed to: Action scheduled

    Posted by Buckinghamshire Council at 08:59, Tue 13 August 2019

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