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Reported in the Flooded subway category by Bob osullivan at 21:37, Mon 14 October 2019

Received by Buckinghamshire County Council moments later

For years and years after any prolonged rain fall The PArade in Bourne End floods and for years and years bugger all is done about it This is affecting people’s livelihoods with restricted access to various businesses. Please get this fixed once and for ever

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  • Thank you for your report which is currently under review.
    We will investigate this and if you have provided an email address, we respond to you within 10 working days.
    We will continue to update you by email (if provided) when your report reaches key stages.
    IMPORTANT: To report anything dangerous, please call us on: 01296 382416 (09:00 – 17:30 Mon-Thurs, 09:00 – 17:00 Friday) or 01296 486630 (out of hours and weekends).
    Transport for Buckinghamshire

    Posted by Buckinghamshire County Council at 21:40, Mon 14 October 2019

  • Thank you for your report.
    We have completed our inspection of the defect, which we aim to repair within five working days.
    We will continue to update you by email when your report reaches key stages.
    Transport for Buckinghamshire

    State changed to: Action scheduled

    Posted by Buckinghamshire County Council at 11:15, Wed 16 October 2019

  • State changed to: In progress

    Updated by Buckinghamshire County Council at 11:15, Wed 16 October 2019

  • It is now SIX days since Mr O'Sullivans report and many years since the problem began. When is there REALLY going to be action?

    Posted anonymously at 11:58, Sun 20 October 2019

  • On 16th you provided an update stating fault will be fixed with 5 working days. The 16th was last Wednesday and day 1 of the 5 you quote, day 5 will be Tuesday 22nd Oct when I expect, at a minimum, the investigation to have started. I am informed the root cause is down to the size of the drainage pipes, but I am sceptical of that as with no rain in past 48 hours, still we have standing water and no attempt by the council to come and pump it out This water has now been standing for over a week now and is now an environmental and health issue and I will he reporting this and you the council to the health and safety executive and you’ll probably be fined. Shame you can’t see and fix the root cause of a problem that has been around for more years than I recall Perhaps deflect the fortunes you are making at the recycling centres to better use, oh hang on a minute, the first report made available shows it’s been a financial failure, cue shock and surprised looks

    Posted by Bob O’SUllivan at 12:35, Sun 20 October 2019

  • Thank you for your report, the repair of this defect is now in progress.
    We will continue to update you by email when your report reaches key stages.
    Transport for Buckinghamshire

    Posted by Buckinghamshire County Council at 13:38, Tue 22 October 2019

  • We are pleased to tell you that the repair of this defect is now complete.

    The reports you make to us are invaluable, they help us achieve our pledge to always put safety first by prioritising the most critical repairs, being available to react 24/7 and regularly inspecting the highway

    Transport for Buckinghamshire

    State changed to: Fixed

    Posted by Buckinghamshire County Council at 15:32, Tue 22 October 2019

  • The work done was to vacuum the water

    Guess what, we had more rain and yes it flooded again and it will continue to flood until such a time you realise that a bandaid on a broken bone approach just doesn’t work

    For over 30 years this has been a problem and for over 30 years the local Councils bury their heads and hide

    There are elections approaching and I sincerely hope they result in a change in the Governance of the Council

    State changed to: Open

    Posted by Bob osullivan at 07:08, Tue 12 November 2019
    Still open, via questionnaire

  • Response to my formal complaint to the Council

    Resources Head of Legal and Compliance Jamie Hollis Buckinghamshire County Council Corporate Governance & Complaints County Hall, Walton Street Aylesbury, Buckinghamshire, HP20 1UA Telephone: 01296 395000 Mr Bob O'Sullivan Sent to email Reference: Date: COR - 08471 05 December 2019 Dear Mr O'Sullivan Re: Stage 1 Complaint I write in response to your complaint received on 15 November 2019 regarding flooding issues in The Parade service road in Bourne End. I can confirm that we have now considered your complaint under Stage 1 of Buckinghamshire County Council’s Feedback and Complaints procedure. In order to review your complaint, I asked David Stewart, Network Delivery Manager, Transport for Buckinghamshire, to consider your concerns in more detail. Please see his response below: I refer to your communications with Buckinghamshire County Council and Transport for Buckinghamshire (TfB) regarding flooding being experienced at The Parade service road, Bourne End. You have previously reported this matter to us via our website and by contacting County Councillor Mike Appleyard; a response to which was sent out to Cllr Appleyard and forwarded to yourself in early November. Following receipt of this response, further reports have been logged on our website stating no action has been taken by TfB to resolve localised flooding issues in the service road. We believe this statement to be inaccurate. In our response to Cllr Appleyard, it was noted you first reported flooding in The Parade by logging this on our website on 14 October, however this does not appear to have been called through to our emergency line by you (details of which is provided on our website at the time of creating a report). On 16 October, the Local Area Technician inspected and raised an order for the gully crew to attend, remove all standing water and jet through the system; this was due to be completed by 23 October (5 working days), although this was actually completed on 22 October. Silt and detritus had entered the gullies (mainly from the surrounding trees with leaf fall) and hampered the dissipation of water from the surface. You may recall a couple of years ago TfB undertook work to replace a section of broken pipe and cleared out a large volume of roots which had grown into the drainage system from the adjacent trees, preventing the water from flowing. This appeared to resolve the worst of the flooding. Unfortunately, it has now been established that the existing system has limited fall in the pipes which means it takes a while before the standing water recedes as silt and detritus build up easily, blocking the pipes. This is further hampered by a high water table in the Bourne End area, which prevents water dissipating into the ground as quickly as we would like. This is a natural occurrence and something beyond the control of this Council. Buckinghamshire County Council, as the Lead Local Flood Authority have undertaken investigations of flooding in areas of Buckinghamshire where flooding to homes and businesses occur and road closures are required (following particularly bad flooding episodes experienced in 2014/15); this includes Bourne End specifically, and a copy of the report can be accessed by the following link should you wish to read it: services/ environment/ flooding/ strategic-flood-management/ flood-investigations/ In summary, it establishes the following, which is what is directly affecting Bourne End, including The Parade: • Surface water flooding occurs when extreme or prolonged rainfall cannot infiltrate into the saturated ground or flow into the rivers or highways drainage due to the large volumes of water; • Many of the areas vulnerable to surface water flooding in Bourne End are the same areas vulnerable to fluvial flooding (river flooding during prolonged or bursts of heavy rainfall), but these also extend further into the town following the main transport routes where the drainage network is unable to cope with the volumes of water; • The DEFRA groundwater flood map (available on the website) indicates large areas of Bourne End would have groundwater at, or within 2m of the ground surface in a winter like that of 2000/01 (therefore ground would be saturated and highway drainage unable to drain away); • The water levels in the Terrace Gravels beneath Bourne End are controlled by water levels in the River Thames. As the river levels rise, water levels in the gravels rise. Therefore, groundwater levels rise in and around Bourne End from both the excess flow from the Chilterns and are held up by the high water levels in the River Thames. However, the insufficient drainage capacity of the drains and culverts along Cores End Road and Wharf Lane were a contributing factor to the flooding in this area; • Cores End Road / Wharf Lane – flooding experienced from surface water overwhelming the road drainage network. Emergency works were undertaken to investigate the condition of culverts and blockages were removed to allow increased flow. In such an extreme event, local drainage systems are unlikely to have enough capacity to cope. TfB are looking at options for further works to be undertaken to try to resolve this issue however as you can see from above, a lot of the cause is high ground water levels which impact the effectiveness of the highway drainage system in certain areas of Bourne End. This is at investigation stage at present so TfB are unable to advise when work will be completed. However, in the interim, a further order is being raised for the gullies to be cleared and jetted along the length of the system to ensure no blockages remain and establish tree roots have not become an issue again. This will be completed at the first available opportunity. TfB will also look at increasing the cyclical cleansing frequency for The Parade which will consider the seasonal changes. Subsequent reports made by you online under references CRN 40116178, 40116179 and 40115048 have all been inspected and no flooding has been noted at the time of inspections. However, as advised above, an order is being raised to have additional gully cleansing undertaken to remove any new detritus, however the fall of the pipe and the saturated ground levels do impede the drainage system in The Parade, which means it may take longer than usual for water to dissipate from the carriageway surface. In light of the above response I will not be upholding your complaint. I would like to thank you for bringing this matter to our attention, as an organisation we value complaints as they provide us with an understanding of the services we are delivering and help us to improve customer experiences. I trust the above response has answered this complaint to your satisfaction, however if you remain dissatisfied with these findings and would like to take the matter further, I refer you to Stage 2 of our Feedback and Complaints procedure. You can submit a request detailing your reasons via email to or by letter to the Complaints Team, Buckinghamshire County Council, County Hall, Walton Street, Aylesbury, Buckinghamshire HP20 1UA. Please quote the reference number above. We would normally expect a request for Stage 2 to be received within 3 months of the date of this letter. Yours sincerely Kate Mitchelmore Corporate Complaints

    Posted by Bob osullivan at 08:46, Tue 10 December 2019

  • We have contacted you separately regarding this, and this enquiry is now closed.
    Transport for Buckinghamshire

    State changed to: Closed

    Posted by Buckinghamshire County Council at 08:45, Tuesday 28 January 2020

This report is now closed to updates. You can make a new report in the same location.