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Previously reported problem reference number 40138787 is not rectified

Reported in the Blocked drain category anonymously at 09:50, Thursday 30 July 2020

Received by Buckinghamshire Council moments later

Your team was here working on the drains on Lower Way on Tue 28 July. I went out and spoke to them. They cleared all the drains except the one I reported. I pointed out that it still needed cleaning and they said at just after 3 pm, it's too late they have to return to base, they will come back to finish the next day, i.e. Wednesday 29 July. They did not return yesterday. This is very disappointing for two reasons: a) I don't see why with 2 his left in the working day they could not have cleaned that last drain (the one I actually reported and I pointed out out to them). It appeared that the drain I watched them clean only took about 20 minutes to clear. B) They did not keep to their word and clean the last drain. Two things occur to me. The other drains they did clean do not look as clear as they might be, with many leaves still in them and maybe they could do with some supervision to ensure the job is done properly, that the whole job is done, that they do not knock off early. I will attach a picture this time of the drain I reported blocked, which was not cleared. This is as it is today, two days after they've reported the job back to you as finished.

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Updates

  • Thank you for your report which is currently under review.
    We will investigate this and if you have provided an email address, we respond to you within 10 working days.
    We will continue to update you by email (if provided) when your report reaches key stages.
    IMPORTANT: To report anything dangerous, please call us on: 01296 382416 (09:00 – 17:30 Mon-Thurs, 09:00 – 17:00 Friday) or 01296 486630 (out of hours and weekends).
    Regards
    Transport for Buckinghamshire

    Posted by Buckinghamshire Council at 09:50, Thursday 30 July 2020

  • This is the picture of the drain which I said I would attach. As you can see it is definitely not cleared

    Posted anonymously at 09:52, Thursday 30 July 2020

  • Thank you for your report.
    An initial assessment has been made and further work to investigate your enquiry is required. This should be completed within the next 10 days.
    We will continue to update you by email when your report reaches key stages.
    Regards
    Transport for Buckinghamshire

    Posted by Buckinghamshire Council at 14:48, Friday 31 July 2020

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