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New LED street lights not working

Reported via desktop in the Street light not working category anonymously at 19:58, Tuesday 23 February 2021

Received by Buckinghamshire Council moments later

Street lights were changed to new LED 2-3 weeks ago and now not working. 6x Street lights in total covering a substantial area causing security risk to houses and pedestrian safety risks.

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Updates

  • Thank you for your report which is currently under review.
    We will investigate this and if you have provided an email address, we respond to you within 10 working days.
    We will continue to update you by email (if provided) when your report reaches key stages.
    IMPORTANT: To report anything dangerous, please call us on: 01296 382416 (09:00 – 17:30 Mon-Thurs, 09:00 – 17:00 Friday) or 01296 486630 (out of hours and weekends).
    Regards
    Transport for Buckinghamshire

    Posted by Buckinghamshire Council at 19:58, Tuesday 23 February 2021

  • Thank you for your report; the repair has been added to our programme of works.
    Unfortunately, we are unable to provide you with a timescale for this work to be carried out as we programme the work on a priority basis (in line with our Highway Inspection Policy). This does mean that sometimes planned programme times may need to be changed due to priority based working.
    Please be assured this problem is on our list of works to be carried out. We will continue to monitor all defects to ensure the safety of our residents as part of our Highways Inspection Policy which can be accessed via the link below:
    www.buckscc.gov.uk/highwaysinspectionpolicy
    Regards
    Transport for Buckinghamshire

    State changed to: Action scheduled

    Posted by Buckinghamshire Council at 15:30, Wednesday 24 February 2021

  • State changed to: In progress

    Updated by Buckinghamshire Council at 15:31, Wednesday 24 February 2021

  • Thank you for your report; we are pleased to advise that the repair of this defect is now in progress. We will continue to update you by email when your report reaches key stages.
    Regards
    Transport for Buckinghamshire

    Posted by Buckinghamshire Council at 09:04, Friday 26 February 2021

  • Thank you for reporting this problem, which has been investigated. The repair process has identified that there is a fault with the electricity supply and an order has been issued to the relevant supplier to repair.
    Regards
    Transport for Buckinghamshire

    State changed to: Open

    Posted by Buckinghamshire Council at 09:04, Friday 26 February 2021

  • State changed to: In progress

    Updated by Buckinghamshire Council at 12:08, Friday 26 February 2021

  • We are pleased to tell you that the repair of this defect is now complete.

    Please consider completing our short survey below on how you found the repair;
    https://forms.gle/ FywWv2ZGrGb9XgCu8

    The reports you make to us are invaluable, they help us achieve our pledge to always put safety first by prioritising the most critical repairs, being available to react 24/7 and regularly inspecting the highway.

    Regards
    Transport for Buckinghamshire

    State changed to: Fixed

    Posted by Buckinghamshire Council at 07:48, Tuesday 16 March 2021

This report is now closed to updates. You can make a new report in the same location.