Please be advised that the investigation of claims is a lengthy process as all claims are checked against individual records held by our partners TfB.
All claims are handled in strict order of receipt.
We recommend that the following documentation is held in electronic format in case needed at a later stage:
Photos of damage to the vehicle/premises
Additional photos of the defect
Evidence to show an alloy is not repairable.
We aim to reply within 12 weeks.
Your personal information will be used for the purposes of insurance administration and claims handling by us, our agreed partners and insurers. We or the insurers may share this with other third parties in relation to claims handling.
Please be advised your claims and personal information may also be used for statistical purposes, for fraud and crime prevention and may be disclosed to regulatory bodies in connection with compliance with any regulatory rules or codes.
This includes, but is not limited to the Claims and Underwriting Exchange (CUE) run by Insurance Database Ltd (I.D.S.L.) and Motor Insurers Anti-Fraud Register run by the A.B.I. In dealing with a claim, we may search these and other registers.
Your personal information may be transferred to any country, including those outside the European Economic Area, for any of these purposes.
Posted by Buckinghamshire Council at 12:40, Fri 10 December 2021
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