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Massive Pothole in road

Reported via desktop in the Claim category anonymously at 12:08, Fri 25 November 2022

Sent to Buckinghamshire Council 1 hour, 40 minutes later

On Tuesday 22/11/2022 at approximately 18:00 my car went over a massive pothole that blew my tire and damaged my wheel. I had to call my roadside assistant provider (rescuemycar.com) who were able to pick me up just a little bit further down the road. Due to the time of night, road traffic and lack of pavement it was unsafe for me to retrace my steps for a picture of the pothole. My partner attempted but there was not enough verge for him to walk on and there were no street lights so it was pitch black so he had to walk back to my vehicle whilst we waited for the recovery company. I've gone to report this incident on this site and have found someone has reported it on 22/11/2022 at 22:19 and the pothole has been updated as now repaired. I have since been told by a mechanic that I need to buy a new tire and wheel.

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Updates

  • This has been passed to the local area technician to investigate the enquiry/issue regarding a pothole/road surface.

    They will carry out an inspection within the next 10 working days and if required arrange to resolve the issue.

    Posted by Buckinghamshire Council at 12:08, Fri 25 November 2022

  • Update

    We have inspected the issue reported and have reviewed the category selected.

    The category has been changed to ensure it is passed to the correct team.

    Regards
    Buckinghamshire Council

    State changed to: For Triage

    Posted by Buckinghamshire Council at 12:54, Fri 25 November 2022

  • Please be advised that the investigation of claims is a lengthy process as all claims are checked against individual records held by our partners TfB. All claims are handled in strict order of receipt. We recommend that the following documentation is held in electronic format in case needed at a later stage:
    • MOT certificate
    • Photos of damage to the vehicle/premises
    • Additional photos of the defect
    • Estimates
    • Receipted invoices
    • Evidence to show an alloy is not repairable.
    We aim to reply within 12 weeks. Your personal information will be used for the purposes of insurance administration and claims handling by us, our agreed partners and insurers. We or the insurers may share this with other third parties in relation to claims handling. Please be advised your claims and personal information may also be used for statistical purposes, for fraud and crime prevention and may be disclosed to regulatory bodies in connection with compliance with any regulatory rules or codes. This includes, but is not limited to the Claims and Underwriting Exchange (CUE) run by Insurance Database Ltd (I.D.S.L.) and Motor Insurers Anti-Fraud Register run by the A.B.I. In dealing with a claim, we may search these and other registers. Your personal information may be transferred to any country, including those outside the European Economic Area, for any of these purposes.

    State changed to: Open

    Posted by Buckinghamshire Council at 13:48, Fri 25 November 2022

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